High Point Scientific Reviews

I ordered a Celestron 6.5 SE telescope with additional lenses and SkyWIfi module.

After months of waiting, and multiple follow ups for simple ETAs , finally got a shipment which had half of stuff. No cables for connecting to computer, no DVD software, no power charging cable, no additional lenses I paid for.

On contacting customer service, got 2 different answers within a span of few minutes - SkyFi module is back ordered and then another person said it was already shipped. Still no answer for missing cables and DVD software.

It has been a truly traumatizing experience as an amature telescope buyer. Instead of supporting, customer service is saying “we don’t know, contact the manufacturer”. What ? If I am following up for missing parts from manufacturer then why am I paying HighPoint Scientific.

It has been a really long wait and traumatizing experience dealing with this company. What they don’t understand is that companies like this won’t last long the minute any competition starts offering a little bit of customer support. I don’t recommend dealing with them!

I ordered a Baader click lock clamp from High Point Scientific in late November of 2021 and it was shipped out immediately by U.S.P.S. on December 1st, 2021. The package never arrived and an investigation was put in to determine if it could be located but it never was. It had been five weeks since the package was originally shipped and because I was going to need it by a date arriving very quickly High Point Scientific arranged to have a replacement shipment made by overnight air U.P.S. (at their own cost) to ensure that my purchase arrived in time for me. It was not the fault of High Point Scientific that the original shipment was lost in the mail but they went "above and beyond" to ensure that I received my replacement package in an expedited manner. Bravo guys! Well done!

Outstanding customer service.
For some years I have wanted to mount a WWII hand held naval telescope on a tripod, but there was no obvious way to do so. Four separate competitors of High Point asked me to send measurements and photos, then bailed.
Enter High Point and Dave Barrett Response time, recommendations and post-sale follow up were nothing short of dazzling.
Recommended without reservations

I bought a telescope from them & when I had some general questions, they were great, took their time with me over the phone. When I discovered I had a defective part in it shortly after purchase, they denied there was any. Spent alot of time on the phone with me, making me feel I had the problem myself. I had someone else check the part and it was indeed a defective part and I went thru so much hassle sending it back. They never apologized to me, made me pay shipping, and told me if I ever complained about this to anyone else they would never help me again period. After I got the new part, the telescope worked great, I did a 5 star review on the scope (not on them) and they refused to post it. When things go good their way they are good, but you have an issue with a product, like I did a defective part, their customer service is really awful. Would not buy from them again. I heard they delete any bad reviews they get by sorting them out, so what you see on their site is not all accurate.